tag:blogger.com,1999:blog-6845215548869960100.post7813193553476687272..comments2019-05-08T03:10:45.811-05:00Comments on Mike on IT Stuff: Turnaround Toolbox - Define, Limit, and Enforce your inputsMike Coonhttp://www.blogger.com/profile/09264497793546775250noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-6845215548869960100.post-79957200655014436922011-01-04T13:33:15.332-06:002011-01-04T13:33:15.332-06:00Enjoyed your post. It is right on in terms of rese...Enjoyed your post. It is right on in terms of research and consultations. Way too many people go around the system so whole projects escape both oversight and tracking.Unknownhttps://www.blogger.com/profile/11430884051409242369noreply@blogger.comtag:blogger.com,1999:blog-6845215548869960100.post-77152140921459335812011-01-04T08:00:42.825-06:002011-01-04T08:00:42.825-06:00I love the "Mary, whats the ticket number?&qu...I love the "Mary, whats the ticket number?". I would agree that email is not really viable since it is "fire and forget" with no guarantee of delivery. A ticketing system is pretty trivial to setup and use. There are many commercial and open source ones available. I would expect some history tracking and states/status modeled in it somehow.Scotthttps://www.blogger.com/profile/09645024993848512023noreply@blogger.comtag:blogger.com,1999:blog-6845215548869960100.post-57556797510465757542011-01-04T07:59:53.457-06:002011-01-04T07:59:53.457-06:00This comment has been removed by the author.Scotthttps://www.blogger.com/profile/09645024993848512023noreply@blogger.com